Returns & Refunds
Returns & Refunds Policy
This policy applies to wholesale and other business-to-business purchases made from Thejuniperrow. Because wholesale orders are purchased for commercial resale or professional business use, return and refund conditions differ from standard consumer retail policies.
Buyers are expected to review product details, quantities, colors, sizes, measurements, and order requirements carefully before confirming a wholesale purchase.
Wholesale orders are commercial purchases and are not treated in the same manner as standard consumer transactions.
Buyers should inspect shipments promptly after delivery and report verified issues as soon as reasonably possible.
Claims may require photographs, order references, affected quantities, packaging information, or other supporting evidence.
Approved resolutions may include replacement, refund, credit, or another commercially appropriate remedy.
When a Wholesale Claim May Be Considered
A return, replacement, refund, or credit may be considered when a documented issue is verified and falls within the applicable wholesale claim conditions.
Examples That May Be Eligible
- Incorrect item supplied.
- Incorrect color or size supplied compared with the confirmed order.
- Verified quantity shortage.
- Material product defect present before resale or customer use.
- Significant damage occurring before or during shipment where appropriately documented.
Examples Generally Not Eligible
- Change of mind after ordering.
- Unsold or slow-selling inventory.
- Customer preference or store merchandising decisions.
- Incorrect quantity or size selected by the buyer.
- Minor variations that fall within reasonable manufacturing or photographic tolerances.
Buyer Inspection Responsibility
Wholesale buyers should inspect delivered cartons and products promptly. Delaying inspection may make it more difficult to verify shortages, shipment damage, or order discrepancies.
Recommended Checks
- Confirm carton count against delivery records.
- Compare received products with the order or packing information.
- Check style, size, color, and quantity.
- Identify visible transport damage before discarding packaging.
- Separate any products believed to have an issue.
- Keep relevant packaging until the claim is resolved.
Product Variation
Fashion products may show reasonable variation in color, texture, measurements, finishing, print placement, trim position, or appearance because of production processes, material characteristics, photography, screen display, and manufacturing tolerances.
Such reasonable variations do not automatically constitute a defect. Claims are assessed based on the nature and extent of the reported issue.
Size & Fit
Wholesale buyers are responsible for reviewing available product measurements and size information before ordering. Fit preferences vary between customers and markets, so customer-level fit dissatisfaction does not necessarily indicate a manufacturing defect.
Where an incorrect size was supplied compared with the confirmed wholesale order, contact us with the relevant order and product information.
Wholesale Resolution Guide
The table below provides general examples. Every claim is reviewed according to the documented circumstances of the applicable order.
| Situation | Typical Review | Possible Resolution | Information Needed |
|---|---|---|---|
| Incorrect Item Received | Compared against confirmed order details | Replacement, credit, refund, or other agreed solution | Order number, item details, photographs, quantity |
| Verified Shortage | Order and shipment records reviewed | Replacement, credit, or refund where approved | Order number, carton information, missing quantity |
| Verified Product Defect | Nature and extent of issue assessed | Replacement, credit, refund, or another appropriate remedy | Clear photographs or video and affected quantity |
| Transport Damage | Packaging and shipment condition reviewed | Resolution depends on evidence and shipping circumstances | Outer carton photos, product photos, order and tracking details |
| Buyer Ordered Wrong Size / Color | Compared with confirmed buyer selection | Generally not treated as supplier error | Order confirmation details |
| Unsold Inventory | Commercial resale outcome | Generally not eligible for return or refund | Not applicable |
| Change of Mind | Commercial purchasing decision | Generally not eligible after confirmation or fulfillment | Not applicable |
How to Report a Wholesale Order Issue
Please provide complete and accurate information so our team can review the claim efficiently.
Identify the Issue
Separate affected products and verify the issue against the confirmed order information.
Document It
Take clear photographs showing the product, issue, quantity, packaging, and shipping damage where relevant.
Contact Us
Email sales@thejuniperrow.com with your business name, order number, product references, quantity, and supporting evidence.
Wait for Review
Do not dispose of products or packaging involved in the claim until our review is complete unless instructed otherwise.
Refunds
If a refund is approved, it may be issued back to the original payment method or handled according to another mutually agreed commercial arrangement. Processing time can vary depending on the financial institution or payment provider.
Wholesale Credit
In some situations, an account credit may be offered and applied to a future eligible wholesale order. The value and conditions of any credit will be confirmed directly with the buyer.
Replacement
Where replacement is the agreed resolution, product availability and shipping arrangements may affect timing. Equivalent solutions may be discussed where the original product is no longer available.
Return Authorization
Do not send products back without receiving return instructions or authorization from our team. Unauthorized returns may be refused, delayed, or returned to the sender.
Return Shipping
Responsibility for return shipping depends on the reason for the return and the approved resolution. If a return is caused by a verified supplier error or eligible product issue, return arrangements will be addressed as part of the claim review.
Important B2B Policy Notes
This policy is intended for wholesale and commercial buyers. It does not create unrestricted return rights for unsold inventory, customer preference issues, changes in market demand, or buyer ordering errors.
- Buyers should confirm all product and quantity information before ordering.
- Claims should be supported by clear documentation.
- Products involved in a claim should not be altered, resold, or discarded before review where doing so would prevent verification.
- Refunds, replacements, and credits are subject to approval.
- Custom, special, or specifically produced orders may have additional restrictions.
- Order-specific written terms take precedence over this general policy where applicable.
For return, refund, shortage, or product claim questions, contact sales@thejuniperrow.com.