Shipping Policy
Shipping Policy
This Shipping Policy outlines the general fulfillment, shipping, delivery, customs, and order-handling framework for wholesale purchases made through Thejuniperrow.
Because wholesale orders vary in quantity, destination, product availability, and fulfillment requirements, shipping methods and delivery expectations may differ from one order to another. Final shipping information should always be reviewed before a wholesale order is confirmed.
How Wholesale Fulfillment Works
Wholesale fulfillment begins only after the relevant order details, availability, payment requirements, and shipping information have been reviewed and confirmed.
Order Review
We review products, quantities, sizes, colors, destination details, and applicable wholesale requirements.
Availability Check
Inventory and product availability are checked before the order enters fulfillment.
Payment Verification
Orders move forward after the required payment has been received or verified.
Preparation
Products are prepared, checked, packed, and organized according to the confirmed order.
Shipment
Shipping information is issued where available once the order has been transferred to the carrier.
Processing & Preparation
Wholesale orders may require additional preparation time compared with standard consumer orders. Processing time may depend on order size, product mix, size and color distribution, current inventory, and whether any part of the order requires special handling.
Order Size
Larger wholesale orders may require more time for inventory allocation, quality checks, packing, and documentation.
Product Availability
If part of an order is temporarily unavailable, our team may contact the buyer to discuss available options, substitutions, partial shipment, or revised timing where appropriate.
Special Requirements
Large-volume, special-request, or non-standard orders may require a separately confirmed lead time before fulfillment begins.
Shipping Methods
Shipping methods are selected according to destination, order size, service availability, and commercial suitability.
- Standard commercial parcel shipping where appropriate.
- Express shipping where supported and requested.
- Alternative logistics arrangements for larger wholesale orders.
- Multi-carton shipment where necessary for volume orders.
- Partial shipment only where mutually agreed.
Any shipping estimate provided before dispatch is an estimate rather than a guaranteed delivery commitment unless expressly confirmed in writing.
General Shipping Responsibility Guide
The exact responsibility for a particular shipment depends on the commercial terms agreed for that order. The following table provides a general framework only.
| Shipping Item | General Responsibility | Important Information |
|---|---|---|
| Shipping Address | Buyer | The buyer must provide complete and accurate delivery information before shipment. |
| Carrier Selection | Thejuniperrow / As Agreed | Carrier availability may vary according to destination, order size, and service requirements. |
| Import Duties | Buyer unless otherwise agreed | International buyers should understand destination customs and import obligations. |
| Customs Documentation | As Applicable | Reasonable shipment documentation may be provided as required for the applicable shipping process. |
| Incorrect Address Charges | Buyer | Additional charges caused by inaccurate or incomplete buyer-provided information may be payable by the buyer. |
| Delivery Inspection | Buyer | Wholesale shipments should be inspected promptly after delivery. |
Shipping terms shown on an invoice, purchase agreement, quotation, or other specifically agreed commercial document take precedence where they differ from this general policy.
Customs, Duties & Import Requirements
International wholesale shipments may be subject to customs procedures, import taxes, duties, brokerage charges, local handling fees, or other destination-specific requirements.
Unless otherwise confirmed in writing, these destination charges are the responsibility of the buyer and are not included automatically in product or shipping prices.
- Buyers should understand applicable import regulations before ordering.
- Customs processing may affect the final delivery timeline.
- Local authorities may request additional documentation.
- Failure to complete required import procedures may delay or prevent delivery.
- The buyer remains responsible for destination-specific compliance requirements applicable to its business.
Tracking & Shipment Updates
Where tracking is available, shipment information may be provided after dispatch. Tracking activity may not appear immediately after a label is created or a shipment is first handed to a carrier.
For large shipments, multiple tracking numbers or cartons may be used. Buyers should review all shipment references associated with the order.
Delivery Delays
Carrier delays, customs processing, weather, seasonal volume, destination restrictions, labor disruption, or other events outside our direct control may affect delivery.
Where possible, we will provide available information, but estimated delivery dates should not be treated as guaranteed unless explicitly agreed.
Shipping Issues & Delivery Questions
What if tracking has not updated?
Carrier tracking may take time to refresh after dispatch. If there has been no meaningful update for an extended period, contact us with your order number and tracking reference.
What if a shipment arrives damaged?
Document the condition of the outer packaging and affected products as soon as possible. Keep all packaging and contact us with photographs, order details, and affected quantities.
What if cartons or products are missing?
Check all tracking references and cartons first. If a verified shortage remains, contact our team with the order number, packing details, and the items believed to be missing.
Can I change the delivery address after shipment?
Address changes after dispatch may not be possible. Where a carrier permits rerouting, additional charges may apply.
How do I contact the wholesale team?
Email sales@thejuniperrow.com and include your business name, order number, destination, and relevant shipment information.